Account Set-Up
I want to buy Luxrite products, where can I find them?
Luxrite only sells through distribution, not direct to end-users. Contact your local area rep to find distributors in your region here
Who is the Luxrite representative in my area?
Click here to find your area representative or contact our Customer Service Dept. for more information at 732-882-1500.
How do I register my account on Luxrite.com?
To set up online access, go to https://customerportal.allstarlighting.com/login, select “Click Here to Register.” You will need to be pre-approved and have your account number and contact information to complete registration.
How do I request a quote for a job bid?
Contact your Luxrite Sales Rep. Find contacts for your region here: WHO IS MY REP
Orders & Shipping
Where do I submit an order?
New purchase orders should be sent to orders@allstarlighting.com
What is the Minimum Order Quantity?
There is no minimum.
When will my order ship?
We offer same day shipping on orders received prior to 4:30 p.m. EST. To ensure the accuracy of your order, we recommend placing orders via email (orders@allstarlighting.com) or fax (732-882-1522). Our hours of operation are Monday through Friday from 8:30 a.m. – 5:30 p.m. EST
What is the order cut off time?
Common carrier shipments : 1:30 p.m. EST
UPS/FEDEX 4:00 p.m. EST
NYC Metro area 4:30 p.m. EST
Where do you ship from?
Our state of the art HQ is located in Avenel, NJ 07001.
What is your freight policy?
All shipments are freight collect. Customer is responsible for all special service shipping charges (e.g., express service, inside delivery, appointment, limited access, liftgate, air, etc.).
What is your cancellation policy?
We provide a window of one hour from the time the order is placed for order cancellation. Orders after one hour of being placed are subject to a 25% restocking fee if cancelled.
Do you carry other brands?
We may be able to supply items not in our catalogs upon request. Minimum quantities will apply and special order fees may apply. Special orders are non-cancellable and non-returnable.
What is your backorder policy?
Back ordered items are automatically shipped as soon as product becomes available and may be subject to additional freight charges. If you wish to cancel a backordered item please submit your request to: orders@allstarlighting.com
Product Questions
Where can I find spec sheets for a Luxrite Product?
Luxrite spec sheets are available on the product detail page under Documents.
Where can I find Installation instructions for my product?
All of our products include an Installation Guide inside the box. Installation instructions are also available on the product detail page under Documents. If you need additional assistance, contact Luxrite Customer Service.
Will this lamp or fixture work for my application?
Contact your Sales Rep. for more information and recommendations.
Where can I find detailed information about my Luxrite product?
Please refer to the product detail page for all specifications, features, highlights and literature.
Where can I find warranty information on my Luxrite product?
Warranty information is listed on the product detail page as well as product spec sheets and under our LifeRite warranty tab. Products under warranty are subject to conditions and limitations of our LifeRite warranty policy and are subject to proper usage of the product.
Is my Luxrite product dimmable?
A Dimmer Compatibility Guide is available for download on the product detail page under Documents, if applicable. Absence of a dimmer on the Compatibility Guide does not imply incompatibility.
Claims & Returns
What is your return policy?
1. No returns will be accepted without a written RMA.
2. All RMA requests will be reviewed by Allstar Lighting Supplies. Approvals will be issued on a case-by-case basis.
3. Once an RMA number is issued you must return your product within 30 days or the RMA will expire.
4. All RMA requests (for reasons other than an Allstar Lighting Supplies error) will be subject to a 25% service charge.
5. RMA number must appear on outside of package or package will be refused.
6. Funds will not be returned. Approved returns are only eligible for exchange or company credit.
7. Returns are not allowed on special ordered or non-stock items.
8. If the returned merchandise was not sold by Allstar Lighting Supplies, then Allstar Lighting Supplies will dispose of the products and charge the buyer for all applicable expenses.
What do I do if my product is damaged?
Claims for damaged goods, concealed damage or short shipments must be emailed to returns@allstarlighting.com within 48 hours of receipt of the merchandise. LTL damages must be reported within 24 hours of shipment receipt. A signed receipt of goods serves as confirmation that the number of packages received has been verified as indicated on the BOL/Packing Slip and that the shipment was delivered in good condition.
How do I make a warranty/defective claim?
Send us an email with the reason for return in detail, PO number, item number/order code, quantity ordered, and if replacements are needed to info@allstarlighting.com